Refund policy

 

Returns & Refunds Policy

1. Non‑Refundable Items

All un‑used hire items are strictly non‑refundable. No refunds, partial refunds, or credits will be issued for items that remain un‑used, irrespective of the circumstances. Customers are responsible for ensuring the accuracy of their order prior to confirmation.

2. Order Cancellations

2.1. Cancellations must be submitted no later than 24 hours prior to the scheduled arrival date.

2.2. All cancellation requests must be made via email to info@bawleypointlinenhire.com.au or by phone on 0405 467 144.

2.3. Where a cancellation request is received within the required notice period, the customer will be eligible for a refund.

3. Cancellations Within 24 Hours of Arrival

3.1. Cancellation requests submitted within 24 hours of the scheduled arrival are not eligible for a refund under any circumstances.

3.2. Amounts paid for orders cancelled within this 24‑hour period may be retained as credit and applied to a rescheduled booking date.

3.3. Credits issued under this clause are non‑transferable and may only be applied to future bookings made by the original customer within a 12 month period.